Privacy Policy
Data We Collect
Name, mobile number, email, gender, and date of birth.
Identity & verification documents (Aadhaar, PAN, medical license, GST, clinic registration, etc.).
Health and medical records uploaded by the user (reports, prescriptions, discharge summaries).
AI face scan input (image/video) shared only when the user chooses to use the feature.
Consultation history, reports, and appointment details.
Wallet/payment details are necessary for transactions.
Device and usage information for improving app performance.
Why We Collect Data (Purpose of Processing)
To enable consultation of bookings and appointment confirmations.
To support teleconsultations (chat, audio & video).
To generate digital prescriptions and lab recommendations.
To provide AI-based symptom mapping and doctor recommendations.
To provide wellness screening insights through AI face scan.
To store medical records securely for continuity of care.
To process payments and wallet-to-wallet transactions.
To improve user experience through analytics and service optimization.
AI Face Scan Screening
Conducted only with explicit user consent.
Used exclusively for wellness insights & early health screening, not for medical diagnosis.
Stored securely and accessible only to the user and authorized doctors.
Cannot be used for identity matching or facial recognition for security purposes.
Medical Record Privacy
Medical records are encrypted and private.
Access is limited to:
The patient, and
Doctors selected for consultation by the patient.
Records are not shared with any third party without the patient’s consent.
Data Sharing
Shared only when required for service delivery:
With doctors during consultation.
With labs/pharmacies/hospitals chosen by the user.
With payment partners for transaction processing.
Shared with authorities only when legally mandated.
Never sold, traded, or used for advertising without consent.
Security & Compliance
Applicable encryption for all stored documents, medical files, and AI face scan data.
Two-factor authentication (PIN + OTP) for sensitive actions.
Role-based access control to prevent unauthorized access.
Fully aligned with HIPAA, GDPR, and National Health Authority (NHA) data protection norms.
Regular audits, backups, and cybersecurity monitoring prevent breaches.
User Rights
Users have the right to:
Access the data stored in their profile.
Correct/Update their information anytime.
Delete medical records or request account deletion (subject to regulatory retention norms).
Withdraw consent for marketing/promotional communication.
OTP out of AI screening features anytime.
Retention Policy
Medical and consultation records are stored for continuity of care until the user deletes them.
Transaction records may be retained as required by financial regulations.
Deleted accounts are permanently removed except where the law requires retention.
Cookies & Tracking
Cookies may be used to optimize app performance and user experience.
Cookies do not store medical, financial, or personal identity information.
Users can disable cookies through browser/device settings.
Important Notices
Users are responsible for maintaining account confidentiality.
Data misuse by third-party service providers (outside the platform) remains in their own responsibility.
Children below 16 may use the platform only under guardian supervision.
DISCLAIMER
Healthion is a digital platform that connects users with licensed healthcare professionals and wellness service providers for appointments, consultations, reports, and related services. The platform itself does not provide medical treatment or clinical advice, and all medical decisions, prescriptions, diagnoses, and recommendations are solely the responsibility of the consulting doctor or service provider. The AI face scan feature is intended only for early wellness screening and should not be treated as a medical diagnosis or substitute for professional consultation or laboratory tests. Users are advised not to self-medicate based on platform content and must always seek qualified medical advice for health concerns. Healthion is not liable for clinical outcomes, treatment results, delays, cancellations, service provider actions, or technical interruptions due to third-party systems.